Your privacy is not just a legal obligation for us — it is a responsibility we take very seriously. Find out exactly how mygane manages and protects your personal information.
Full encryption of all data
Personal Data Protection Act 2010
Your data is not sold
You may request data deletion
This Privacy Policy ("Policy") describes how mygane ("we", "Platform") collects, uses, stores, and protects your personal information when you use the mygane website or mobile app. This Policy applies to all registered users and visitors of our platform.
By using the mygane platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully and to contact our support team if you have any questions.
Mygane takes the protection of user personal data seriously. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and internationally recognised data protection standards.
In today's digital world, trust is the most valuable asset. Every decision we make regarding data management is guided by the principles of transparency, data minimisation, and maximum protection. We do not collect data we do not need, and we do not use your data for purposes unrelated to the services you signed up for.
If you have any concerns about how we handle your data, we are always open to a conversation. Contact the mygane support team via live chat in our app or platform — we are available in English and Bahasa Malaysia 24 hours a day.
Mygane is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out lawfully, fairly, and transparently in accordance with the seven data protection principles set out in the legislation.
Mygane collects several categories of personal data when you use our platform. Below is a detailed breakdown of the data we collect and the reasons for doing so:
| Data Category | Examples of Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, identification card/passport number | Account registration, KYC verification |
| Contact Information | Email address, phone number, mailing address | Registration form, profile updates |
| Financial Data | Bank account number (last four digits only), bank name, transaction records | Deposit and withdrawal processing |
| Usage Data | Game history, logins, navigation patterns, games searched | Activity on the platform recorded automatically |
| Technical Data | IP address, browser type, device model, operating system, time zone | Collected automatically upon platform access |
| Communication Information | Support chat records, emails sent to us, feedback | Interactions with the support team |
Mygane never stores full credit/debit card numbers or your online banking passwords. All transactions are processed through payment gateways with PCI-DSS certification.
Some data is collected automatically when you use our platform via cookies, server logs, and similar technologies. This data is used primarily for security, fraud detection, and improving the user experience.
Mygane uses your personal data only for purposes directly related to the services you use. The following is a complete list of our data processing purposes:
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by updating your notification settings in your account.
Mygane does not sell, rent, or disclose user personal data to any third party for their own marketing purposes. However, in operating the platform, we do need to share certain information with the following parties:
In all cases of data sharing, mygane ensures that recipients are bound by confidentiality and data protection obligations that meet our own standards.
Mygane continuously invests in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we implement include:
While no system can guarantee 100% security, mygane takes all reasonable and industry-standard measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
Mygane uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your overall user experience.
Mygane retains your personal data for as long as necessary to fulfil the purpose of collection, comply with legal obligations, or for the period prescribed by applicable laws and regulations.
Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity.
Under Malaysia's PDPA 2010 and data protection best practices, you have the following rights regarding your personal data held by mygane:
Request a copy of all personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data in your records.
Request deletion of your data under certain circumstances, subject to legal requirements.
Object to the processing of your data for direct marketing or profiling purposes.
Request restriction of your data processing under certain circumstances as defined by law.
Request your data in a structured format that can be transferred to another service provider.
To exercise any of the above rights, contact the mygane support team via live chat on the platform. We will respond to your request within 14 business days. Some requests may require identity verification first to ensure the security of your account.
Mygane reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Each version of the Privacy Policy will include the latest revision date displayed at the top of this page.
When significant changes are made to how we handle your personal data, we will notify you via:
Continued use of the mygane platform after the effective date of any amendments is considered acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedures outlined in Section 8.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mygane handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For formal complaints regarding PDPA compliance, you also have the right to contact the Department of Personal Data Protection Malaysia (JPDP) directly.
Mygane's fluent Malaysian-speaking support team is ready to help you understand your privacy rights and answer any questions you may have. We are available 24 hours a day, 7 days a week.
Data protection is not just about legal compliance — it is about the trust you place in us.
All data transmitted between your device and mygane servers is encrypted with 256-bit SSL — the same technology used by Malaysia's leading banks to secure online transactions.
Sensitive data in the mygane database is encrypted using AES-256. Even if someone gains physical access to our servers, your data remains unreadable without the correct encryption key.
Mygane staff only have access to data genuinely required for their duties. All access is automatically logged and monitored to detect any unauthorised activity.
Mygane conducts independent security audits and periodic penetration testing to identify and address any vulnerabilities before they can be exploited by malicious parties.
All data collection, processing, and storage at mygane is designed to comply with all seven data protection principles under Malaysia's PDPA 2010, without exception.
Mygane has never and will never sell, rent, or exchange user personal data with third parties for marketing purposes. Your data belongs to you alone — it is not a commodity of our business.
Register your mygane account with confidence — our platform is built on an unwavering foundation of trust, security, and transparency for every user in Malaysia.